Our Policies

Safety is our primary concern. With that in mind, FunBounce reserves the right to cancel any reservation that, in the opinion of the Fun Bounce representative, it deems a danger or jeopardizes safety in any way.

Reservation Policy:
By submitting your order, you are agreeing to the cancellation fees as listed below

Within 24 hours of placing order (unless placed within 7 days of event) – No Charge

After 24 hours and no less than 7 days prior to your event – $50 Charge

Within 7 Days of your event (except within 24 hours of event) – 50% of total

Within 24 hours of event – Full cost of reservation

Payment and Pricing Policy:
All prices on the site are CASH prices (add 5% to each price as shown on the products page to determine cost of payment by credit card.) If you wish to pay by credit card, fill in the credit card information on the reservation form. Our office staff will process your card and send you a confirmation via email.  All credit card payments must be done in advance.  Payment in cash and company checks (sorry, personal checks are not accepted) will be due at the time of delivery.

Driver can decline delivery if payment is not available when he/she arrives.

We try our best to offer you better quality, service and selection than the competition at rates that are comparable but we are not always going to have the lowest prices. Some customers have asked if we price match and the answer is no. Too many times have we seen or heard about other companies' equipment being dirty, late for delivery, having holes that are duct taped together, broken floor ties, poor inflation due to excessive wear, etc. WHY WOULD WE lower our price to match them? There are reasons we pay so much money for cleaners, drivers, repair, etc. It's for our customers. We can't promise nothing will ever go wrong (it can happen) but we do our best to make sure it won't be during your event.

Discounts:
We appreciate all of our repeat customers and offer a discount of $10 off regular Fun Bounces and $20 off Combos when you use the word “repeat” as the coupon code when ordering.
Discounts are void if payment is not received at or before the time of delivery.

Cancellation Policy:
We understand that situations occur but please understand that items held for you cause others to be turned away, causing lost revenue. All cancellations, other than weather-related as described below in the Weather Policy, are subject to the reservation policy.

Delivery Policy:
We have a $100.00 minimum order policy (excluding self pickups.) Reservations of $100.00 or more include local delivery, setup, and take down. If you are outside of our local delivery area, a small delivery fee will be added to your reservation. Please note that this charge goes to the driver, not the company, to help offset the cost of gas and the time lost between deliveries. Be sure to check the delivery area cost sheet prior to making your reservation. Delivery fees will be shown under “other” on your reservation confirmation email.

Rental Time Policy:
Reservation times can be between the hours of 8 a.m. and 8 p.m. Reservations with ending times past 8 p.m. will incur an after hour fee of $25 for 9 p.m. $35 for 10 p.m. and $50 for 11 p.m. We charge this fee because we have to pay extra to keep employees available for your event.  Since late pickup times do not allow  us to clean the equipment for next day events, we reserve the right to cancel your  reservation or require an earlier ending time.

Self Pickups:
Certain items show “self pickup and save”. This means that you can schedule this item for a self pickup to save yourself money. The amount of each item is as listed (example: “Only $50” ). Self pickup consists of you picking up the item, you set it up, you tear it down and you bring it back. You do not need to clean the unit but you will want to make sure it does not have any misplaced items (toys, clothes, etc) in it and that there is only the normal amount of cleaning required.

When you select this option, you will receive a confirmation email showing you the terms of the self pickup agreement and the location where we will stage the equipment for you. We know there are many things you need to do for your event so whenever possible, we allow you to pickup the item the night before your event (between the hours of 6 to 8 p.m.). If you select an item that is not reserved for the day after your event, you have the option to return it before noon the day after your event. If the item you selected is reserved for the next day, the item must be returned the same day you rented it so we can clean it for the next rental. You are responsible for the equipment while it is in your possession and we do not recommend leaving it out overnight where it can be damaged or stolen.

Payments for self pickup are cash at the time you pickup.

A valid drivers license is required to pick up items.

Park Policy:
We provide service to many parks. When you make your reservation please tell us which park and we will let you know if we can deliver there or not. Remember that most parks do not have electricity and a generator will be required (you can reserve one from us or provide your own 3000 watt or higher.) You are responsible for obtaining any permits and permission to have an inflatable at that location. Under “Special Instructions” please let us know what is the earliest time you will be there setting up and the latest time you will be there after your party cleaning up. This is the information we need to figure out our scheduling.

Surface Types:
It is always best that the unit be on grass or has the opening leading to the grass. We setup on Concrete, Blacktop, Grass and Carpet. Not recommended for loose dirt. NO SAND!!!!! Slides are not recommended for Concrete or Blacktop unless there are areas where the unit can be anchored.

Weather Policy:
In the event of bad weather, you will be given the option to cancel within 24 hours of your event but no later than 7 a.m. the morning of the event (our load time). If you cancel prior to the driver loading your equipment, there is no cancellation charge. If you do not call or if you choose to have us come and we are unable to set up due to weather conditions (rain, snow, wind, mud) you will be charged 50% of the value of the reservation.  Once any equipment is setup there are no refunds, no exception!

Equipment will not be set up in the following conditions; rain, snow, high wind, muddy conditions, or temperatures below 40° F.

Cleaning Policy:
We do our best to ensure that you are getting the best and at a price that is affordable. Unlike some other companies that only brush off items or hose down the bounce, we have been hand washing ours inside and out since 1995. We know you are counting on us. We do not require you to clean the unit before our driver picks it up or on self pickups, before you bring it back. Please remember though that we will bill for excessive cleaning charges.

Stairs:
We have a 'NO STAIRS POLICY'. We try to accommodate all of our customers but please remember this is at the discretion of the driver. Inflatables range from 170 to 570 pounds. Locations without stairs but still have a lower or upper field where you wish to setup the equipment falls under the same policy as those with stairs. Be sure to consider this prior to making your reservation since you are still responsible for the cancellation fees.