Our Policies

*Safety is our primary concern. With that in mind, Fun Bounce reserves the right to cancel any reservation that, in the opinion of the Fun Bounce representative, it deems a danger or jeopardizes safety in any way.

Reservation Policy:
By submitting your order, you are agreeing to the cancellation fees as listed below

Within 24 hours of placing order (unless placed within 7 days of event) – No Charge

After 24 hours and no less than 7 days prior to your event – $50 Charge

Within 7 Days of your event (except within 24 hours of event) – 50% of total

Within 24 hours of event – Full cost of reservation

Pricing Policy:
All prices on the site are CASH prices only (discounted 5% from regular price.) If you wish to pay by credit card, please type “credit card” in the “Special Instructions, Directions, Comments section of the reservation form.  We will email you a link so you may make your payment via PayPal.  Cash and Company Checks are acceptable at the time of delivery but credit card payments MUST be done in advance. Sorry, personal checks are not accepted.  Driver can decline delivery if payment is not available when he/she arrives.

We try our best to offer you better quality, service and selection than the competition at rates that are comparable but we are not always going to have the lowest prices. Some customers have asked if we price match and the answer is no. Too many times have we seen or heard about other companies' equipment being dirty, late for delivery, having holes that are duct taped together, broken floor ties, poor inflation due to excessive wear, etc. WHY WOULD WE lower our price to match them? There are reasons we pay so much money for cleaners, drivers, repair, etc. It's for our customers. We can't promise nothing will ever go wrong (it can happen) but we do our best to make sure it won't be during your event.

We offer a 10% discount for Schools, Church, Military, Non-Profits and Repeat Customers on some (not all) of our products or services. Enter your affiliation in the "coupon code" box of the order form. You will need to show proof of eligibility to obtain the discount. Discounts are void if payment is not received at or before the time of delivery.

Discounts:
We offer a 10% discount for Schools, Church, Military, Non-Profits and Repeat Customers on some (not all) of our products or services, for reservations totaling $100 or more. Enter your affiliation in the "coupon code" box of the order form. You will need to show proof of eligibility to obtain the discount. Discounts are void if payment is not received at or before the time of delivery.

Cancellation Policy: 
We understand that situations occur but please understand that items held for you cause others to be turned away, causing lost revenue. All cancellations, other than weather-related as described below in the Weather Policy, are subject to the reservation policy.

Delivery Policy:
Reservations $100.00 or more (before discounts) include local delivery, setup, and takedown. Be sure to check the delivery area cost sheet prior to making your reservation or email us for the cost. Orders under $100 are subjected to a minimum $30 delivery fee or cancellation. Delivery fees will be shown under “other” on your confirmation.

Rental Time Policy:
Reservation times can be between the hours of 8 a.m. and 8 p.m. Reservations with ending times past 8 p.m. will incur an after hour fee of $25 for 9 p.m. $35 for 10 p.m. and $50 for 11 p.m. We charge this fee because we have to pay extra to keep employees available for your event. Since late pickup times do not allow us to clean the equipment for next day events, we reserve the right to cancel your reservation or require an earlier ending time.

Park Policy:
We provide service to many parks. When you make your reservation please tell us which park and we will let you know if we can deliver there or not. Remember that most parks do not have electricity and a generator will be required (you can reserve one from us or provide your own 3000 watt or higher). You are responsible for obtaining any permits and permission to have an inflatable at that location. Under customer notes, please let us know what is the earliest time you will be there setting up and the latest time you will be there after your party cleaning up. This is the information we need to figure out our scheduling.

Surface Types:
It is always best that the unit be on grass or has the opening leading to the grass. We setup on Concrete, Blacktop, Grass and Carpet. Not recommended for loose dirt. NO SAND!!!!! Slides are not recommended for Concrete or Blacktop unless there are areas where the unit can be anchored.

Weather Policy:
In the event of bad weather, you will be given the option to cancel within 24 hours of your event but no later than 7 a.m. the morning of the event (our load time). If you cancel prior to the driver loading your equipment, there is no cancellation charge. If you do not call or if you choose to have us come and we are unable to set up due to weather conditions (rain, snow, wind, mud) you will forfeit your deposit. Once any equipment is setup there are no refunds, no exception.

Equipment will not be set up in the following conditions; rain, snow, high wind, muddy conditions, or temperatures below 40° F.

Cleaning Policy:
We do our best to ensure that you are getting the best and at a price that is affordable. Unlike some other companies that only brush off items or hose down the bounce, we have been hand washing ours inside and out since 1995. We know you are counting on us.

Stairs:
We have a 'NO STAIRS POLICY'. We try to accommodate all of our customers but please remember this is at the discretion of the driver. Inflatables range from 170 to 570 pounds. Locations without stairs but still have a lower or upper field where you wish to setup the equipment falls under the same policy as those with stairs. Be sure to consider this prior to making your reservation since you are still responsible for the cancellation fees.