Our Policies

Safety is our primary concern. With that in mind, FunBounce.com reserves the right to cancel any reservation that, in the opinion of the Fun Bounce representative, it deems a danger or jeopardizes safety in any way.

Reservation Policy:

By submitting your order, you are agreeing to the cancellation fees as listed below Canceling within 14 Days of your event (except within 24 hours of event due to rain) will result in a charge payable in the amount of 50% of the total cost of the rental. Canceling within 7 Days of your event (except within 24 hours of event due to rain) will result in a charge payable in the amount of 100% of the total cost of the rental. Canceling within 24 hours of event due to rain will result in your deposit being held for credit for rescheduling (up to 1 year from event date.)

We don't like having to do this, but equipment held on reservation for you means no one else can rent that equipment in turn costing the company money for non-rental and the drivers don't get paid if they don't deliver making their livelihood at risk as well. We ask that you not reserve until you know that you will need the equipment.

Payment and Pricing Policy:

All prices on the site are CASH and COMPANY CHECK prices (add 5% to each price as shown on the products page to determine cost of payment by credit card.) If you wish to pay by credit card, please fill in the credit card information on the reservation form. All credit card payments must be done in advance. Payment in cash and company checks (sorry, personal checks are not accepted) will be due at the time of delivery. Driver can decline delivery if payment is not available when he or she arrives. Unlike retail stores that incorporate the added credit card fees into their pricing, we do not. This way those who pay by cash or company check are not paying the fees since they are not using it. This benefits many customers but makes it to where credit card fees charged to us are not recouped by the cash / check paying customers. For this reason, any card payments where the event is cancelled and a refund is given, it will exclude the credit card fees. We understand things happen but as a customer, I am sure you understand we are not responsible for a charge to us for something we did not get to provide. For events that are postponed and no refund is requested, the full amount will be applied toward the future reservation.

We strive to offer you better quality, service and selection than the competition at rates that are comparable, but we are not always going to have the lowest prices. Some customers have asked if we price match and the answer is no. Too many times we have seen or heard about other companies' equipment being dirty, late for delivery, having holes that are duct taped together, broken floor ties, poor inflation due to excessive wear, etc. why would we lower our price to match them? There are reasons we pay so much money for cleaners, drivers, repair, etc. It's for our customers. We can't promise nothing will ever go wrong (it can happen) but we do our best to make sure it won't be during your event.

Discounts:

For repeat customers, please use the code repeat

Delivery Policy:

Reservations require a minimum of $135. This price includes setup and take down. All deliveries will require a small delivery charge based on the cost to deliver to your area. Delivery fees can be seen by entering your zip code on the home page.

Deposits:

All reservations require a $50 deposit if under $499 and Orders of $500 or higher will require a 50% deposit. This deposit is non refundable in accordance with the terms listed above. In the event of rain, you will be allowed to apply the credit towards a future event as long as it is requested within 1 year from the rained out date. (this has been paused but may be required in the future)

Rental Time Policy:

Reservations are for up to 4 hours unless indicated differently on the website. Reservation times can be between the hours of 8 a.m. and 8 p.m. Reservations with ending times past 8 p.m. will incur an after hour fee of $35 for 9 p.m. $50 for 10 p.m. and $100 for 11 p.m. We charge this fee because we have to pay extra to keep employees available for your event. Since late pickup times do not allow us to clean the equipment for next day events, we reserve the right to cancel your reservation or require an earlier ending time. If equipment is not reserved for the next day and the driver authorizes it, you can request the equipment to be picked up the next day for only a $40 fee. The time will be based on the drivers schedule. If you wish to reserve for a 2nd day and get a specific time, the discount rate for a 2nd day is 1/2 of the first day rate. You can request this in the comments section and we can change it if it is available or let you know if it is not.

Park Policy:

We provide service to many parks but only when made a minimum 2 weeks in advance. We have to do that to fit the schedules around the park unlike a house where we can deliver as early as 7 am. Parks also end earlier and need us to pick up the equipment sooner unlike a house where we can pick up before 10 pm or the next day. When you make your reservation please tell us which park and we will let you know if we can deliver there or not. Remember that most parks do not have electricity and a generator will be required (you can reserve one from us or provide your own 3000 watt or higher.) You are responsible for obtaining any permits and permission to have an inflatable at that location. In customer notes section, please let us know what time you will be arriving to start setting up for your event and the latest time you will be there after your party cleaning up. This is the information we need to figure out our scheduling.

Surface Types:

It is always best that the unit be on grass or has the opening leading to the grass. We setup on Concrete, Blacktop, Grass, Artificial Turf and Carpet. Not recommended for loose dirt. NO SAND!!!!! Slides are not recommended for Concrete or Blacktop unless there are areas where the unit can be anchored.

Weather Policy:

In the event of bad weather, you will be given the option to cancel within 24 hours of your event but no later than 5 pm the night before your event. If you cancel prior to that time, there is no cancellation charge. If you do not call or if you choose to have us come and we are unable to set up due to weather conditions (rain, snow, wind, mud, high winds) you will be charged 100% of the value of the reservation. Once any equipment is setup there are no refunds, no exception!

Equipment will not be set up in the following conditions; rain, snow, high wind, muddy conditions, or temperatures below 40° F.

Cleaning Policy:

We do our best to ensure that you are getting the best and at a price that is affordable. Unlike some other companies that only brush off items or hose down the bounce, we have been hand washing ours inside and out since 1995. We know you are counting on us. We do not require you to clean the unit before our driver picks it up but please remove all trash, clothing, toys, etc. before then. We will bill for excessive cleaning charges.

Stairs:

Would you like to carry a 600 pound item up and down stairs? I know we don't. We have a 'NO STAIRS POLICY'. We try to accommodate all of our customers but please remember this is at the discretion of the driver. Inflatables range from 170 to 620 pounds. Locations without stairs but still have a lower or upper field where you wish to setup the equipment falls under the same policy as those with stairs. Be sure to consider this prior to making your reservation since you are still responsible for the cancellation fees.